National Capital Isuzu UTE

Reviews of National Capital Isuzu UTE

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  Paul Kellahan Added May 27, 2021

  ★ ★ ★ ★ ★
  Great service from Josh. Purchased my first car online from interstate. Was a bit nervous about the whole process... but today my new VW Transporter arrived home!
  
  Josh made the whole process a breeze, dealing with my finance team and also organizing transport for the Van to be shipped to me and the price Josh got for transport was very good.
  
  All in all I’ve had a really great experience with this purchase and would definitely recommend Josh and his team!
  
  Thanks again!
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  Anthony Martone Added May 25, 2021

  ★ ☆ ☆ ☆ ☆
  DO NOT GET YOUR CAR SERVICED HERE. I have had the worst experience ever, there is always an issue every time I have had the car serviced. I have had enough now and never going back. First issue, the sump plug wasn't put back properly after the first service, my garage floor is now oil stained. Second issue, they scracted the car, there was no apologies but did offer to get the damage repaired. Third issue, when taking the car back for the damage repairs I caught the mechanic doing 149km/h in a 90km/h zone from the auto link app, evidence is attached. The workshop manager didn't take any action and there was no apologies. Forth issue, when collecting the car from having the damage repaired, I found the not all the badges were replaced after the paint job. The auto link app also is now not working, I think it was damaged by them trying to disable it so I couldn't monitor the car while in their care. They said it was just a coincidence it broke. A new one was ordered weeks ago, after numerous phone calls to find out when to expect it the calls are never returned. This is the most incompetent bunch I have ever experienced with no customer service skills. It needs a new service manager to fix these issues.
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  Catherine McGrory Added May 20, 2021

  ★ ☆ ☆ ☆ ☆
  The worst service on a car and worst customer service I have ever experienced. This company and associated service centre have not rated at all for me - but there is no option to rate 0 stars. I had a service on Thursday and the car was not drivable by Monday. On the service report the listed items stated to be attended included the review and inspection of an air hose, air filters, oil change oil filter change and many other items. NRMA arrived to assist me and identified the air hose apparently inspected was completely split from the turbo of my vehicle, making it unable to drive. This was clearly not inspected at the service 4 days prior. This company quoted me in excess of $800 for the part and labour and explained the part needed to be ordered form overseas as no parts in Australia.. and I would have to pay upfront. A quick search found a genuine part for my car in South Australia and it arrived three days later at a cost of $126.
  
  On seeking assistance from this dealer at the service centre, the service manager would not even come out to speak with me, shrugging his shoulders and dismissing me from his office while I stood in the reception area. No assistance from the workshop foreman or mechanics. Thank goodness for the NRMA mechanic who helped me and recommended an excellent mechanic in the area where I will be taking my car and business from now on.
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  Dawoud AlMekhled Added May 09, 2021

  ★ ★ ★ ★ ★
  Had an amazing experience picking up my Subaru Outback so much so that my prostate exploded with how excited I was! I’ve been dreaming about this car for so long. Warrick and Calvin were absolutely amazing. My heart, my brain, and my prostate are thankful!
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  [email protected] Sandra Added April 30, 2021

  ★ ★ ★ ★ ★
  Left with new car yippee great salesman
  Thanks Thomas

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